Lifestyle Management - Luxury Travel Concierge

About the Role

Be the trusted genius behind seamless luxury: phone/chat/email requests, book exclusive dining/travel/entertainment, and deliver “how did they DO that?!” moments. Multitask like a pro, collaborate globally, and grow through world-class training. Thrive in a dynamic environment with global collaboration and 100% paid training. Bring self-motivation, accountability, and a commitment to excellence in training and performance.

• Personalized Service: Respond promptly via phone, email, and chat, ensuring every interaction is seamless and memorable.
• End-to-End Management: Handle service requests from start to finish—logging, tracking, and resolving with precision.
• Exclusive Access Delivery: Book premium dining, tickets, and travel; go above and beyond for each member.
• Creative Solutions: Plan gifts and special moments that delight and surprise.
• Supplier
  
  Collaboration:
  
  Coordinate with global partners to deliver unique luxury experiences.
• Clear Communication: Explain all supplier terms and conditions before confirming any booking or purchase.
• Team Engagement: Join regular meetings, training, and feedback sessions. Support colleagues across Ten’s global offices.
• Continuous Improvement: Leverage Ten’s e-learning tools to develop skills in travel, languages, and lifestyle trends.
• Leadership Support: Assist with team initiatives or leadership tasks when needed.

• Make an Impact
  :
  Curate once-in-a-lifetime experiences for discerning clients.
• Career Growth
  :
  World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community
  :
  Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards
  :
  Regular appraisals and exclusive recognition programs for standout performance.

Ten Lifestyle Group is a global luxury concierge service specializing in travel, dining, entertainment, and lifestyle access for high-net-worth members. Our proprietary platform and expert team deliver unmatched service that fosters lifelong relationships.

As a Certified B Corp, we prioritize social and environmental responsibility alongside excellence in customer service.

You’ll embody Ten’s ethos by always putting the member first
, delivering accurate, reliable information
, and providing thoughtful, personalized service every time. You’ll bring:

• Leadership & initiative in daily tasks
• Critical thinking & problem-solving skills
• Commitment to continuous excellence
• Adaptability in dynamic environments
• Professionalism, respect
  , and a collaborative spirit
• Empathy
  , flexibility, and determination to exceed expectations

• Basic English (A1) to intermediate (B1), both written and spoken.

• Experience in customer service with at least 2 years in travel agency, and tourism or similar
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft Office Suite.
• Global Experience (Preferred)
• Have worked on a travel GDS booking platform before e.g.:
  Amadeus, Sabre

• Competitive salary + quarterly performance-based bonuses
• Full benefits:
  Health/dental/vision, 401k match, generous PTO
• NYC perks:
  Commuter benefits, lifestyle discounts, global client network access
• Career Growth:
  World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community:
  Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards:
  Regular appraisals and exclusive recognition programs for standout performance.

Clear advancement and recognition structures

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Apply NOW – Ten''s Growth Engine Video and join the NYC crew turning passion into profession!