Front Desk Associate

Job Title

Front Desk Associate (also referred to as Mood Lifter)

The Front Desk Associate is the first point of contact for members and guests. They greet everyone with a warm smile and enthusiastic energy, ensuring that all members feel welcome. The role includes opening and closing the club, assisting with membership sign‑ups, handling phone calls, and maintaining a clean, organized environment.

• Greet every member and guest with enthusiasm and a smile.
• Tour potential members around the club with the goal of signing them up for a membership.
• Sign members up for startup sessions with Blink Personal Trainers.
• Answer phone calls in a professional and energetic manner.
• Execute all opening and closing operational procedures to ensure the club runs smoothly.
• Handle member requests and concerns with professionalism and a sense of urgency.
• Actively maintain a spotless environment, including bending, lifting, walking, and organizing equipment.
• Maintain regular and punctual attendance.

• Enthusiastic, energetic, friendly, and personable.
• Excellent verbal and written communication skills.
• Able to lift and move gym equipment weighing 15–20 lbs frequently and 45 lbs occasionally.
• Able to remain stationed at the front desk for the majority of the workday.
• World‑class customer service skills.
• Hardworking, multi‑tasking, and problem‑solving abilities.
• Passion for fitness.

• Career advancement opportunities.
• Complimentary gym membership.
• Medical, dental, and vision plans, if working 30 or more hours on average weekly.
• 401(k) retirement savings plan.
• Fun working environment.
• Pay transparency: $16.50/hr.

The Pure Gym Group is a leading gym operator headquartered in the UK, boasting over 600 locations and more than 2 million members worldwide. We are expanding into the United States and are committed to providing high‑quality, affordable gyms for everyone, everywhere. Our mission to inspire healthier nations has made us the UK’s favorite gym, and now an international success story.

With our unique “Everybody Welcome” approach, we create a friendly, warm, and inclusive environment for all employees and members.

Entry level