Call Center Representative; Registration Associate

Call Center Representative (Registration Associate) – Rensselaer, NY – Full Time

Join St. Peter's Health Partners in providing excellent patient registration services in our call center located at 295 Valley View Blvd, Rensselaer, NY.

Employment Type: Full time

Shift: Day Shift

Position Highlights:

• Quality of Life:
  Career opportunities and a supportive workplace
• Advancement:
  Strong orientation program, generous tuition allowance, and career development
• Work/Life:
  Office hours, Monday‑Friday

What You Will Do: The successful candidate will answer incoming patient calls, schedule appointments in accordance with company protocols, maintain customer satisfaction ratings, enter new patient data, attend mandatory training, identify and Escalate priority issues, follow up where necessary, and document all call information.

Responsibilities:

• Answer incoming calls and schedule appointments in accordance with set protocol
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Data entry of new patient information into computer system
• Attend mandatory training sessions to stay updated on policy changes
• Identify and Escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

What You Will Need:

• Multiple phone line experience
• Strong interpersonal and communication skills
• Problem analysis and problem solving
• Previous call center experience a plus
• Customer service oriented
• Attention to detail, multitasking
• Bi‑lingual speaking a plus but not required
• Positive attitude and be self‑motivated
• High School Diploma or GED
• Ability to lift 20 lbs.

Pay Range: $17.50–$21.80 per hour, based on experience, skills, and education.

Our Commitment: Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.