Customer Service Management

Overview

We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who's organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work independently while having resources and tools and mentorship.

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

• Strong communication, organization, and problem-solving skills
• Customer service or client management experience (preferred, not required)
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM

• 100% remote flexibility
• Training and ongoing support provided
• Clear path for growth within a supportive team