Customer Success Manager

Bytenex is a staffing and consulting firm dedicated to simplifying complex business challenges and delivering measurable results. With expertise in talent solutions, technology consulting, operational support, and project delivery, Bytenex supports businesses in scaling efficiently and adopting cutting-edge technologies seamlessly. The company partners with organizations to source top professionals, implement and manage advanced tech solutions, and provide comprehensive administration and training for seamless integration.

Bytenex’s mission is to empower clients to focus on their core strengths while achieving their business goals.

We are seeking a full-time Customer Success Manager to join our team in New York, NY. This on-site role involves fostering strong client relationships, ensuring customer satisfaction, and supporting customer retention strategies. Key responsibilities include addressing client needs, analyzing customer feedback to identify opportunities for improvement, and cultivating enduring partnerships. The Customer Success Manager will act as a bridge between our clients and internal teams to deliver exceptional experiences and measurable solutions.

• Skills in Customer Satisfaction and Customer Service to ensure excellent experiences and address client needs effectively
• Strong Customer Retention and Relationship Building abilities to manage and sustain long-term client partnerships
• Analytical Skills for interpreting customer data and identifying areas of improvement
• Proficiency in communication, problem-solving, and conflict resolution is essential
• Experience in the staffing, consulting, or technology sector is a plus
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Willingness to work on-site in New York, NY