Area Customer Service Coordinator

Job Description

Area Customer Service Coordinator

• Support daily operations for all contracted services at customer accounts within a geographical area.
• Assist management with process improvement, procedural testing, validation, and ensuring field compliance.
• Support Field Implementation Managers with implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross‑training peers.
• Assist with development and sharing of Site Procedure Guides and best practices.
• Routinely inspect Site Procedure Guides for accuracy and compliance.
• Maintain knowledge of all contracted services within assigned accounts.
• Perform daily visual inspection of site services and ensure Ricoh and customer compliance with safety.
• Provide feedback on site experience via survey tools or other forms to improve customer experience.
• Stand in for absences or vacations of onsite resources, potentially including site management.
• Execute, support, and travel to various accounts for all aspects of services.
• Create and maintain a customer‑focused environment.
• Engage end‑user feedback to maintain customer satisfaction.
• Escalate customer issues to ESM/AOM and support resolution to completion.
• Communicate effectively and respond quickly to customer and end‑user communication.
• Collect data and use tools/methods for Monthly Operations Review.
• Perform other duties as assigned.

• High school diploma plus 12 months of related work experience; post‑high‑school education encouraged and preferred.
• Ability to relocate within one day if required; cover accounts up to 40‑50 miles.
• Valid, violation‑free driver’s license with reliable transportation and required insurance coverage.
• Intermediate skill level in common software applications (file/folder management, network navigation).
• Accurate monthly expense submission following proper coding requirements.

• Team‑oriented, maintaining positive relationships with coworkers.
• Adaptability to changing situations, flexibility, high motivation, sense of urgency.
• Basic math skills.
• Sound judgment and problem‑solving ability.
• Ability to perform repetitive tasks maintaining quality and output standards.
• Commitment to task and persistence in specific courses of action.
• Excellent oral communication.
• Working knowledge of account services for job scheduling.
• Comprehension of written and verbal instructions from customers.
• Customer‑related issue resolution and troubleshooting.
• Proficiency with Microsoft and computers.
• Ready to report to alternate sites as needed.
• Typical office/warehouse environment with adequate lighting, ventilation, temperature, and noise.

• Office or warehouse environment with adequate lighting, ventilation, temperature, and noise.
• Diverse work assignments requiring interpretation and application of complex material.
• Preparation, provision, and conveyance of diverse information.
• Exposure to minor cuts and other workplace hazards.
• Physical effort including long periods of standing, walking, bending, reaching, and lifting up to 50 lb; may involve moving machinery up to 400 lb.
• Moderate dexterity and basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Close vision required.
• Frequent local car travel.
• Regular hours 8 a.m.‑5 p.m., Monday‑Friday, with schedule flexibility for early openings or late closings and weekends.

Ricoh is an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location, harnessing information for insight and success. Join our passionate, purpose‑driven team and help drive high‑performance culture into tomorrow.

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits for health, wellness, and professional development.

Entry level

Full‑time

Other

IT Services and IT Consulting