Telephone Operator EveningsNightsWeekends

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as a Telephone Operator - Evenings/Nights/Weekends. This is an evening position, 3 p-11 p, and will require weekend and holiday coverage. Operates the Medical Center switchboard in order to respond to incoming, outgoing, internal calls, patient information, emergency calls (33911), codes, airways, MRT, paging, and overhead paging requests.

• DIRECTORY AND INFORMATION SERVICES—Provides callers with directory and general Medical Center information and or instructions on telecommunications system usage (i.e.: paging, patient information etc.). Responds to directory assistance requests by locating appropriate number or codes promptly and accurately. Assists callers in determining correct department called by requesting and providing information based on the content of the inquiry. Consistently answers calls in a courteous and professional manner;
  
  apologizes for cutoffs and wrong numbers. Provides information quickly and accurately, transferring problem callers to proper level of supervision. Is aware of the call‑waiting signal; overlaps by serving multiple functions at the same time. Identifies self with operator number when answering calls.
• UPDATES TELEPHONE CONSOLE PROGRAMS—Updates daily and weekly updates to the operator’s online directory. Inputs information accurately and promptly. Maintains up‑to‑date directory. Maintains the directory of all functions and departments. Maintains on‑call schedules for each department and makes the changes required on a monthly basis.
• EMERGENCY NOTIFICATION SYSTEM (Send Word Now )—Maintain and activate different scenarios as needed for the Emergency Notification System. Update contact information. Build and change messages. Assign users to the appropriate scenario. Activate scenarios when requested by management.
• EMERGENCY CALLS—Be prepared to respond to both internal and external emergencies. Some examples of emergencies are but not limited to: fire, bomb threat, infant abduction, code 1000. Provides immediate response to and processes emergency calls promptly. Obtains all needed emergency information quickly and calmly. Initiates correct calls to obtain emergency services.

High School Diploma required. Two years of telephone experience in a healthcare, hotel or a large institutional environment, or an equivalent combination of education and experience. Excellent communication and interpersonal skills required. Qualified candidates must be able to effectively communicate with all levels of the organization.

None.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for…