Client Service Representative- Device Maintenance

Client Service I Representative – Device Maintenance

Join to apply for the Client Service I Representative – Device Maintenance role at Canon USA

Responsible for prompt delivery of on‑site work assignments, providing customer service and ensuring customer satisfaction.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via email, phone, text, and verbal communication.
• Maintain strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Perform tasks that may include copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
• Attend cross‑functional training to enable coverage when short‑staffed.
• Site responsibility and coverage location may change based on client and/or division needs.

• Ensure customer satisfaction through performance and maintenance of reprographic equipment at customer location.
• Follow daily established maintenance processes and procedures.
• Maintain routine upkeep of equipment: cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluate equipment issues and notify service department if unable to resolve.
• Deliver paper when required.
• Assist end‑users in basic functionality of equipment.
• Record meter reads.
• Maintain service activity reports.
• Monitor supplies and restock inventory.

Please note:

this is a customer‑facing role and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures related to COVID‑19.

In accordance with applicable law we are providing the anticipated base salary for this role: $17.20 to $23.37 per hour.

This position will support customers at site locations in Manhattan, NY.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills / technical knowledge.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work overtime as needed.
• Good customer service and communication skills.
• Ability to multitask and prioritize to meet deadlines.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customer’s premises.

About our company – Kyosei philosophy of social and environmental responsibility. Learn more about Canon at  and connect on Linked In at

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.