Luxury Travel and Concierge Advisor
Listed on 2026-02-01
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Location: New York
Experienced HR & Talent Acquisition Specialist:
Driving Organizational Excellence through Talent Acquisition and Strategic HR Initiatives
Join Lujo — The Future of Lifestyle Concierge
At Lujo, we’re redefining what it means to live well. By combining AI-powered personalization, human‑led expertise, and seamless digital access, we help our members unlock the full potential of their lives from last-minute jet charters and spontaneous dining reservations to curated experiences, luxury villas, and exclusive global events.
It’s concierge, elevated for the modern age.
Through 24/7 in‑app chat, smart automation, and real‑time service fulfillment, Lujo connects its members to the world’s finest — faster than ever. Every request becomes a confirmation, every plan becomes a memory, powered by technology but defined by human warmth.
Our Core Principles- Pursuit of excellence in everything we do.
- The art of personalization through understanding, precision, and empathy.
- The power of innovation to simplify, accelerate, and elevate life experiences.
- Design and manage end‑to‑end itineraries — accommodation, transfers, dining, and experiences.
- Handle member requests from first contact to post‑service follow‑up.
- Provide curated recommendations aligned with client preferences and lifestyles.
- Maintain relationships with global partners to secure exclusive perks, upgrades, and access.
- Achieve and exceed service targets with efficiency and creativity.
- Strong background in luxury travel, hospitality, or lifestyle management.
- Deep understanding of UHNW client expectations and global service culture.
- Confident communicator with exceptional English fluency.
- Team‑oriented, detail‑obsessed, and driven by impact.
- Remote
- Flexible schedule to provide 24/7 global coverage
- Be part of one of the fastest‑growing lifestyle ecosystems.
- A performance‑based environment where excellence is recognized and rewarded.
- Join a dynamic, creative, and diverse team centered on innovation, collaboration, and growth.
At Lujo, diversity fuels innovation. We welcome talent from all backgrounds and foster a culture of respect, openness, and individuality, ensuring every team member can contribute, lead, and grow.
To ApplySend your CV and a brief introduction to , telling us why you’re passionate about redefining luxury service in the digital era.
Seniority level- Entry level
- Full‑time
- Management and Manufacturing
- Retail Luxury Goods and Jewelry
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).