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Jr Asst Purser

Job in New York, New York County, New York, 10261, USA
Listing for: princess Cruise Line
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Location: New York

Join to apply for the Jr Asst Purser role at Princess Cruise Line.

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Department: Guest Services

Location: Global

Set a course for adventure with Princess Cruises! Our fleet offers exceptional facilities, professional development, and recreational programs for our team members from over 60 countries. We love people who love what they do and work together to create memorable experiences for our guests.

Key Responsibilities:

  • Create a welcoming environment by greeting guests, answering calls, and maintaining the reception area.
  • Maintain high visibility during desk hours, socializing with passengers and answering inquiries.
  • Address passenger inquiries regarding onboard amenities and services.
  • Listen to guest complaints with empathy, follow up, and keep management informed.
  • Maintain accurate shipboard accounts and accept payments as per policies.
  • Hold daily desk hours as scheduled or directed.
  • Skills, Knowledge & Expertise:

    • At least 1 year experience as Front Desk Receptionist in 4 or 5-star hotels, resorts, or cruise ships.
    • Graduation from a recognized hotel or business school (preferred).
    • Proficiency in computer programs (MS Office, Outlook, Web Browsers).
    • Fluent English skills, both verbal and written.
    • Knowledge of additional languages is a plus.

    Personal Characteristics:

    • Excellent customer service skills and a friendly personality.
    • Motivated to excel and deliver outstanding service.
    • Strong social skills and a caring attitude.
    • Willingness to embody company values and maintain professionalism.
    • Ability to work in a diverse environment and resolve issues creatively.

    Benefits:

    Offers comfortable accommodations, meals, amenities, and extensive programs. All team members are part of the Princess family. Princess Cruises is an equal opportunity employer.

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