Customer Success Manager

Location: New York

(4 jobs)
Customer Success Manager#### Location New York, Seattle, Los Angeles### About this role
** About the Role
** We’re looking for a highly organized, proactive, and analytically strong Customer Success Manager to support our growing team. This is an excellent role for someone early in their career who wants broad exposure to account management, customer support, and growth marketing. You’ll help shape first impressions for new customers, assist with marketing initiatives, and ensure smooth day-to-day workflows across Terrakotta’s user base.
** What You’ll Do
*
* 1) Onboarding and Activating Customers:
Oversee the entire onboarding process, ensuring a smooth and effective transition for customers onto the Terrakotta platform.
2) Customer Support:
Provide ongoing support to customers as they use Terrakotta, resolving issues and ensuring their success with the platform.
3) Customer Service Structuring:
Develop onboarding materials, how-to guides, and other product-related content to assist customers and improve the user experience.
4) Marketing Initiatives:
Lead and contribute to specialized marketing projects that drive engagement and customer activation.
5) Sales Support:
Collaborate with the sales team on specific sales-related activities, assisting in closing deals by providing technical or product expertise.### Employee benefits

Comprehensive benefits package (healthcare, PTO, etc.)Competitive salary range of $60k–$70k Opportunity to work directly with the founding team from Palantir, Lyft, and McKinsey and grow quickly

A collaborative, supportive environment with plenty of room to explore new skills
- Develop onboarding materials, how-to guides, and other product-related content to assist customers and improve the user experience.

Terrakotta (YC) offers a competitive compensation package for the Customer Success Manager role. The salary range is USD 60k - 70k per year, plus 0.10% - 0.25% equity. Apply through Clera to learn more about the full compensation details.

As a Customer Success Manager at Terrakotta (YC), you will: oversee the entire onboarding process, ensuring a smooth and effective transition for customers onto the Terrakotta platform.; provide ongoing support to customers as they use Terrakotta, resolving issues and ensuring their success with the platform.; develop onboarding materials, how-to guides, and other product-related content to assist customers and improve the user experience.;

and more.

Terrakotta (YC) is a leading Technology company at the YC stage. They offer great benefits including Comprehensive benefits package (healthcare, PTO, etc.), Competitive salary range of $60k–$70k, Opportunity to work directly with the founding team from Palantir, Lyft, and McKinsey and grow quickly. The Customer Success Manager role offers competitive compensation.

Yes! The Customer Success Manager position at Terrakotta (YC) is a remote role, with team members based in New York, United States and Seattle, United States. Apply through Clera to learn more about their remote work policies.

You can apply for the Customer Success Manager position at Terrakotta (YC) directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Terrakotta (YC) on their website.
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