Customer Experience Specialist; Onsite Overnight

Job Details

Job Category:
Operations

Requisition Number: CUSTO
001240

Job Title:

Customer Experience Specialist (Onsite Overnight)

Location:

CA San Jose Yard, San Jose, CA 95131, USA

• Posted:
  January 26, 2026
• Full-Time
• On-site

As a Customer Experience Specialist
, you will be the frontline of support for our customers, ensuring seamless interactions and top-tier service. You will work closely with Customer Success Managers (CSMs) to address customer inquiries, resolve issues, and provide proactive communication that enhances the customer journey. Your role will be crucial in maintaining high levels of customer satisfaction and operational excellence.

• Customer Support & Issue Resolution:
  Respond promptly to customer inquiries via phone, email, and chat, ensuring timely and effective resolution of concerns.
• Account Assistance:
  Assist customers with order tracking, service updates, billing inquiries, and account management.
• Proactive Engagement:
  Monitor customer accounts and usage trends to identify potential issues and opportunities for engagement.
• Collaboration with CSMs:
  Work closely with Customer Success Managers to support customer needs, providing insights and feedback to enhance overall service.
• Process Optimization:
  Identify opportunities to improve internal processes that enhance customer experience and efficiency.
• Customer
  
  Education:
  
  Guide customers on Booster’s products, services, and best practices to maximize their experience.
• Data Entry & Documentation:
  Maintain accurate records of customer interactions and feedback in the CRM system (e.g., Hub Spot, Salesforce).
• Escalation Management:
  Recognize and escalate complex issues to the appropriate teams while ensuring follow-through on resolutions.

Starting Pay Range: $25-30/hr

• Committed to Equity and Inclusion and you’ll notice it in our process
• Medical Benefits Best in class Medical, Dentist and Vision! We also offer Kaiser for CA Residents only.
• Cutting-edge tech:
  We’re building the world’s first unified energy network
• Competitive medical, dental, vision, disability, and life insurance coverage for teammates!
• Unlimited PTO and up to 12 weeks of parental leave
• Stock Options at a fast-growing startup with strong VC backing

Equal Opportunity

Employer:

Booster does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Booster doesn’t accept unsolicited agency resumes and won’t pay fees to any third-party agency or firm that doesn’t have a signed agreement with Booster.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.