Service Coordinator​/Dispatcher

Primary focus:
Dispatching, scheduling, daily operational coordination — and securing booked work through quality customer conversations

If you are:

• Outgoing and customer-focused
• Energized by fast-paced, team-driven environments
• Strong at juggling priorities and making real-time decisions
• Looking to join a company that genuinely values its people

…then this role may be a great fit.

Mr. Handyman of Huntington & Smithtown is a local, family-owned franchise known for top-tier workmanship and a best-in-class customer experience. We’ve grown steadily thanks to a strong team, loyal customers, and a commitment to taking great care of both.

With unprecedented demand for our services, we’re expanding and looking for the right person to grow with us.

• Fun, friendly, and supportive team culture
• Competitive pay: $23–$27/hr+, based on experience and performance. Top performers with strong dispatching, booking, and operational skills can grow quickly within the role.
• Paid holidays & PTO
• Bonus opportunities
• Retirement plan + supplemental insurance (after introductory period)
• Team-building events and activities
• Growth opportunities within a thriving business
• Office golden doodle included

This role is ideal for a high-performing dispatch and customer coordination professional who enjoys owning the schedule, guiding customers to a booking, and keeping field operations running smoothly.

• Lead customer conversations that result in booked work
  , not just inquiries
• Confidently explain our services, process, and pricing structure in your own words
• Ask the right questions to understand customer needs and set clear, realistic expectations
• Convert inbound calls, texts, and emails into scheduled jobs
• Actively manage daily dispatching and technician schedules to maximize productivity and minimize travel time
• Make real-time adjustments for job changes, emergencies, and customer needs
• Support technicians in the field and serve as a key coordination point between customers and techs
• Take ownership of administrative operations to keep the team organized, efficient, and responsive

This role combines customer-facing booking conversations with real-time dispatching and operational coordination
. You’ll regularly speak with customers to understand their needs, explain how we work, and secure appointments — then ensure those jobs are scheduled and executed smoothly.

This is not a script-based call-center role. It requires judgment, active listening, and the ability to guide conversations toward a clear outcome while managing a fast-moving schedule.

If you enjoy meaningful customer interaction and operational problem-solving, you’ll thrive here.

• Friendly, outgoing, professional demeanor
• Comfortable guiding customer conversations toward a booked appointment without high‑pressure sales tactics
• 3–5 years experience in dispatching, customer service, or administrative roles in a fast‑paced environment
• Strong scheduling and dispatch skills with the ability to manage changing priorities
• Experience in home services or contractor‑based businesses is a plus
• Confident, conversational communicator (not script‑based)
• Excellent phone, text, and email communication skills
• Organized, dependable, detail‑oriented, and calm under pressure
• Tech‑savvy (CRM or Service Titan experience is a plus)
• Local to the area and authorized to work in the U.S.
• Bonus:
  You enjoy home improvement and/or have field experience

We’d love to hear from you. Apply today and take the next step in a role where your skills, personality, and service mindset are truly appreciated.

You’ll be employed by Mr. Handyman of Huntington & Smithtown, an independently owned and operated franchise. If hired, your franchise owner will be your sole employer. Franchise owners operate independently and may offer varying wage and benefit programs. This job description provides a general overview of the role.