Account Manager - Paris

Aircall is a unicorn, AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer‑facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call work, and AI Assist Pro delivers real‑time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product‑driven, and execution‑focused, with visible impact, fast decisions, and real growth.

We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast‑moving environment where trust and impact matter, you’ll feel at home here.

As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.

By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.

This is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota‑carrying seller. You’ll partner cross‑functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add‑on SKUs, and build deep, long‑term relationships with customers at all levels of their organizations.

Aircall is undergoing an exciting transformation — building on our market‑leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.

This is a hybrid role, in office 3 days a week in Paris.

• Own NRR:
  Manage the full post‑sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth:
  Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically:
  Prioritize high‑potential accounts that may have low spend today but represent strong expansion opportunities, developing long‑term growth plans.
• Prospect and Outbound:
  Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps:
  Build and maintain multi‑layer relationships — from daily users to senior decision‑makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively:
  Position Aircall’s value head‑to‑head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close:
  Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast:
  …