Customer Service Representative

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a Customer Service Representative who can become an integral member of the team.

• Routinely check for incoming jobs from email, incoming bin, and over the counter.
• Accurately codes customer tickets in accordance with company prescribed guidelines
• Addresses all client inquiries and concerns in a business-like and timely manner.
• Explain complexities and scheduling of each job before assigning jobs to operators.
• Contact clients with question on incoming jobs regarding specifications, and budgets.
• Double check correctness of information given on incoming correspondence.
• Log jobs out after they are completed and shipped out.
• Ensure that front desk is clean and organized at all times.
• Possesses the ability to multi-task without losing focus.
• Provide front counter assistance to customers as needed.
• Responsible for answering incoming telephone calls.
• Maintains proper inventory of supplies.
• Provides back-up assistance to the production staff as needed.
• Responsible for other duties as assigned by Manager.

• Strong organizational skills and attention to detail
• Experience with enhancing service offerings
• Good knowledge of how to increase revenue
• Experience with Prepress and offset
• Solutions focused - ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience