Strategic CSM: SaaS Billing & Adoption Expert
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-28
Listing for:
Menlo Ventures
Full Time
position Listed on 2026-01-28
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
A dynamic software company in New York is seeking a Customer Success Manager to oversee customer onboarding and renewals. The ideal candidate should have over 5 years of experience in SaaS and strong communication skills. Responsibilities include managing relationships with customers, collaborating with Product teams, and conducting business reviews to ensure customer satisfaction and product adoption. The role offers great benefits, including unlimited PTO, medical insurance, and equity options, in a supportive and hybrid work environment.
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