Head Greeter and Guest Services Lead

Head Greeter and Guest Services Lead at Lincoln Center Theater Overview

LCT’s mission is to bring exceptional theater to life. Building on a legacy of artistic excellence, LCT strives to expand what is possible: to make the magic of theatre more palpable, empowering visionary artists and extending the invitation for the community to join in celebrating the power of live performance. To see that mission to fruition in a new era at the New York institution, commencing with the current  season, Lear de Bessonet assumes the role of Kewsong Lee Artistic Director, alongside Managing Director Mike Schleifer, Executive Producer Barlett Sher, Stacey and Eric Mindich Producer Nicole Kastrinos, Executive Director of Development and Planning Naomi Grabel, and LCT3 Artistic Director and Producer Maria Manuela Goyanes.

Founded in 1985 by Board Chair Hon. John V. Lindsay, Executive Producer Bernard Gersten, and Director Gregory Mosher, and led for 33 years by André Bishop, LCT is one of the leading nonprofit theaters in the country, producing an annual season of plays and musical that have been seen by millions around the globe. It is one of 11 autonomous constituents of the Lincoln Center for the Performing Arts.

Each year, the three theaters that make up LCT welcome nearly 300,000 audience members to its home on the Lincoln Center campus.

LCT is dedicated to fostering a theater representative of all of the populations we serve. We are proactively committed to better serve artists, staff, crews, audiences, and broader communities through our organization's values We welcome applicants who are in alignment with our organization's values of empathy, dignity, and care.

The Head Greeter and Guest Services Lead serves as a primary front‑of‑house ambassador for Lincoln Center Theater; ensuring an inclusive, welcoming, and well‑organized guest experience during performances. This role functions as an on‑the‑ground leader while shows are in progress, supporting guest services operations as audiences arrive, and navigating the theater environment.

• Guest Experience & Hospitality:
  Greet all patrons with warmth, professionalism, and cultural sensitivity.
• Serve as a visible, knowledgeable point of contact for audience members during entry.
• Indicate areas for entry (loge, orchestra, etc.) for guests.
• Address guest questions, concerns, or conflicts with empathy and solution‑focused communication.
• Assist in distributing items to patrons (gift bags, special event items, booklets).
• Accessibility & Inclusive Guest Care:
  Proactively support patrons with disabilities, access needs, sensory sensitivities, or mobility concerns.
• Ensure compliance with accessibility protocols (ADA seating, assisted listening devices, elevators, accessible routes).
• Communicate accessibility information clearly and respectfully, avoiding assumptions about guest needs.
• Collaborate with house management to ensure equitable access to the performance experience.
• Interact with guests using trauma‑informed principles: calm presence, clear boundaries, respectful choice, and non‑escalation.
• Recognize that guests may arrive with a wide range of lived experiences and emotional states.
• De‑escalate tense situations using empathy, neutrality, and professionalism.
• Uphold the theater’s values by fostering an environment where all guests feel safe, respected, and welcomed.
• Act as the lead greeter during performances, supporting ushers, guest services staff, and volunteers.
• Manage the greeters, including scheduling and assessing needs and priorities on site, especially during intermission.
• Communicate efficiently with house managers, stage management, box office, and security as needed.
• Monitor audience flow in lobby and entry areas to maintain safety, efficiency, and calm.
• Assist with pre‑show readiness and post‑show egress when assigned.

• Prior experience in guest services, front‑of‑house theater operations, hospitality, or customer‑facing leadership with a minimum of 3 years.
• Strong interpersonal, verbal communication, and problem‑solving skills.
• Ability to remain calm and professional in fast‑paced, high‑pressure…