Customer Success Lead — AI-Powered Legal Tech
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-26
Listing for:
PointOne
Full Time
position Listed on 2026-01-26
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A tech startup in the legal sector is seeking a Customer Success Lead to be the main contact for law firm customers. Responsibilities include onboarding, managing pilot processes, and ensuring customer satisfaction. Ideal candidates should have over 3 years in customer success within tech, strong communication skills, and a proactive attitude. This role requires daily interactions with clients and internal teams to drive excellence and product adoption in a fast-paced environment.
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