Operations Coordinator - Japanese Bilingual

Position Overview

Position:
Operations Coordinator (Inbound Travel) –

Location:

New York, NY –

Employment Type:

Full-time – Experience Level: Entry Level (Experience in travel industry is a plus, but not required)

A leading Japanese travel agency is looking for a motivated, detail-oriented Operations Coordinator to join the team. In this role, you will be responsible for coordinating travel arrangements, managing bookings, and ensuring Japanese clients have a seamless and memorable experience in the United States. This is an excellent opportunity for someone looking to start a career in the travel and hospitality industry within a bilingual environment.

• Travel Coordination:
  Arrange and book hotels, transportation (limousines, buses), restaurants, and local tours for individual and group travelers from Japan.
• Vendor Communication:
  Coordinate with local vendors, hotels, and guides in English to ensure all services are confirmed and meet our quality standards.
• Customer Support:
  Assist clients and Japanese travel agents with inquiries, itinerary adjustments, and real-time support during their stay.
• Itinerary Creation:
  Assist in developing customized travel itineraries that cater to the specific needs and interests of Japanese travelers.
• Administrative Tasks:
  Handle data entry, invoicing, and maintaining accurate records of bookings and payments.

• Bilingual Proficiency:
  Professional fluency in both Japanese and English (Written and Verbal) is required.
• Communication
  
  Skills:
  
  Strong interpersonal skills with the ability to communicate effectively with local American vendors and Japanese clients.
• Attention to Detail:
  High level of accuracy in data entry and scheduling.
• Problem-Solving:
  Ability to think on your feet and handle unexpected changes or issues calmly and professionally.
• PC
  
  Skills:
  
  Proficient in Microsoft Office (Excel, Word, Outlook).
• Cultural Awareness: A deep understanding of Japanese hospitality (Omotenashi) and American business culture.
• Eligibility:
  Must have a valid work permit in the U.S.
• Prior experience in customer service or hospitality is preferred, but not required.

Salary Range: $50,000 - $60,000 per year + depends on experience. Final salary will be determined based on the candidate's experience, skills, and qualifications.