Customer Service Coordinator

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The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

The Customer Service coordinator position is vital to achieving excellent customer service support to our Workplace Service (WPS) managed facilities. The Customer Service Coordinator I is an entry-level position in a fast-paced environment. Employee acts as the first point of contact for customers, answering phones and email requests from internal customers and department representatives. This position will learn the Customer Service department operations and systems to act as a liaison between internal customers at all levels, service partners, departments, and divisions.

The position also includes communications to inform WPS Corning Valley tenants when their normal workday, equipment and/or processes will be impacted. Employee may also be expected to attend meetings, as necessary. This position always requires a professional demeanor, with a focus on providing an exceptional experience for the customer.

• Deliver exceptional customer service by responding to phone calls, emails, and online web requests to meet internal customers and department representative’s expectations with solutions-oriented approach.
• Gather customer requirements for conference room reservations, media, security service requirements, and schedule in EMS (Events Management System).
• Utilize multiple software systems and reports to process reservations, bookings, and work orders with EMS space scheduling including any related support services and/or Maximo service request workorder system.
• Execute work in compliance with WPS Customer Service processes and policies.
• Liaison between internal WPS and cross-functional customers at all levels, service partners, departments, and divisions.
• Provide corporate event assistance including, but not limited to, meeting setups and/or customized services, while maintaining a high degree of confidentiality for executive and high-profile events.
• Attend corporate events and core team partner engagement meetings.
• Maintain professional and courteous communication with the customer base regarding all customer service-related matters by leveraging Power BI to provide updates on project activities, maintenance issues, improvements, and events or circumstances that may disrupt their normal workday. Ensure tenants are adequately informed and prepared to protect Corning assets, including equipment and processes.
• Serve as the primary liaison between tenants and/or SLT representatives during emergency maintenance situations, ensuring clear and timely communication about the circumstances, expected resolution, and timeline for returning to normal operations.
• Participate in special projects as assigned.
• Complete required corporate, division and safety training.
• Meet…