Customer support reperesentative

Overview

A ver reputed Company is looking for Candidates for Customer Support Reperesntative

• Responsible for screening, referring and diagnosing internal inquiries and work requests.
• Performs troubleshooting in the identification of applicable problems related to the infrastructure, systems, applications and network communications.
• Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures).
• Basic understanding of the content area of function.
• Follows defined procedures.
• Proposes and implements solutions to routine problems with direction from supervisor.
• Refers atypical problems to others.
• Close supervision.
• Reports on activities regularly to supervisor in well defined format.
• Gathers information and/or data independently using established and well defined procedures.
• Recommends actions to improve efficiency.
• Performs duties within prescribed time frames.
• Errors can be easily and quickly detected within the immediate work unit.
• Contributions limited to task related activities.
• Contacts are primarily within immediate work unit.

Should know BILINGUALor PORTUGUESE Language

All your information will be kept confidential according to EEO guidelines.