Customer Service Representative | Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

THIS POSITION IS ONSITE (NOT HYBRID or REMOTE) IN A CALL CENTER ENVIRONMENT

Pay Rate is $20.00 per hour

CLASS STARTING March 11, 2026

Extensive training provided for 13 weeks from Tuesday through Saturday 10:00 a.m-7:00 p.m. After completion of training, must be flexible to work a schedule of 1:00 p.m-10 p.m. with two weekdays days off.

Are you a tech‑savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who are subscribed to our high‑quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best‑in‑class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our customer service environment.

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

• Experience:
  
  6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, multi‑tasking, customer service
• Abilities:
  Dependable, professional, solution‑oriented, results‑driven, resilient

The base pay for this position generally is between $20.00 and $36.35. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive‑based compensation such as bonuses.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.