Founding Customer Success Manager

Location: New York City (in-office 5 days a week)

Role: AI-and-outcomes-obsessed CSM who wants to help build a category leader from the ground up

At Peerbound, we turn customer love into revenue.

We use AI to help B2B companies find and amplify real customer proof points automatically. Our proprietary AI models extract customer signals from calls, reviews, CRMs, and more, and our AI agents deliver them where and when sellers need them.

Marketers and sellers at leading SaaS companies like Alpha Sense, Canva, Gainsight, G2, Lattice, and Motive rely on Peerbound to win more deals faster.

Our team includes alumni from McKinsey, Datadog, and Braze, and we’re backed by top-tier VCs behind Square, Webflow, Airtable, and Palantir. We have a clear path to $1M in ARR through founder-led sales. Customers love our product (more below). It’s now time to scale. That’s where you come in.

We’re hiring a Founding Customer Success Manager. This is a rare, zero-to-one opportunity to own post-sale outcomes end-to-end: onboarding, adoption, expansion, retention, and the operating system for Customer Success.

You’ll work directly with the CEO to define what “great” looks like for CS at Peerbound—process, metrics, playbooks, and customer experience.

If you love building from scratch, partnering with power users, and turning product love into durable growth, this role is for you.

• Drive measurable outcomes for customers (activation, usage, pipeline influence, internal rollout)
• Use AI to build CS playbooks: onboarding plans, QBRs, risk management, renewals, and more
• Partner with Sales to ensure clean handoffs and tight feedback loops across customer journey
• Influence product direction by bringing structured insights, patterns, and requests from the field
• Help us scale to $10M+ ARR through your unwavering commitment to customer success

• 3+ years in Customer Success / Account Management in B2B SaaS (mid-market or enterprise)
• AI-Native and eager to use AI as a tool to 10x your professional impact on our customers
• Strong at value articulation: turns usage into outcomes, outcomes into renewals/expansion
• Process-oriented builder who can also be scrappy when needed
• Trusted operator with customers: organized, responsive, crisp communicator
• Comfortable running exec conversations (CMO/CRO) and navigating internal politics
• Wants to be in-person with the full team

• Category momentum: AI is redefining how buyers buy. Peerbound is built for that future.
• Real traction: Dozens of high-quality logos, accelerating ARR, and product love from power users.
• Big upside: Founding CSM. Founding equity. High impact.
• Tight team: Low ego, high ownership, zero bureaucracy, and memes galore.

If you’re an ambitious early-career CSM who loves accountability and building from scratch, let’s talk.