Specialized Travel Consultant Onsite

Position: Specialized Travel Consultant (New York - Onsite)
Location: New York

Specialized Travel Consultant (Amex GBT Ovation
- New York Onsite) page is loaded## Specialized Travel Consultant (Amex GBT Ovation
- New York Onsite) locations:
New York, United Statestime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
J-77206

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Specialized Travel Consultant will work at our clients New York City office (Onsite). This is a high-touch service environment whereby you will book travel and accommodation at an elite law firm. Working from the New York City client office, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

** What You’ll Do**
* · Advise and arrange travel for corporate business customers (both individuals and groups)
* · Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
* · Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
* · Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
* · Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
* · Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

** What We’re Looking For**
* · Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
* · Passion for excellence in client service, including proactive anticipation of needs
* · Native GDS expertise (Sabre)
* · Professional communication (written and verbal)
* · Attention to detail
* · Act with integrity, and look after personal traveler information
* · Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
* · Resolving customer issues quickly and independently
* Please be flexible and prepared to work a pre-determined shift during business hours onsite (New York, Washington

D.C, Los Angeles Locations).  d comprehensive understanding of fares and ticketing rules for car, air, and hotel
* Passion for excellence in providing white glove VIP service, including proactive anticipation of needs
* Native GDS expertise (Sabre)
* Professional communication (written and verbal)
* Strong attention to detail
* Act with integrity, and look after personal traveler information
* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
* Resolving customer issues quickly and independently
* Teamwork and openness to feedback
** Location
* * New York, United States The US national base salary range for this position is from $46,200.00 - $85,800.00

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work  addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
** The #TeamGBT Experience
** Work and life:
Find your happy medium at Amex GBT.
* ** Flexible benefits
**…