Customer Success
Listed on 2026-01-22
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, HelpDesk/Support -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Customer Success 仕事概要
In this position, you will work closely with customers who have implemented our anti- ad fraud tool, "Spider AF," to identify and resolve challenges, aiming to maximize service quality and customer satisfaction. You will solve issues related to ad fraud countermeasures and contribute to building the foundation of the Customer Success (CS) team and improving business processes to ensure smoother problem-solving.
- Customer Support:
Supporting tool utilization, post‑implementation follow‑up, handling inquiries, and conducting data investigations. - Problem Identification & Solution Proposals:
Identifying challenges and proposing solutions through proactive communication with customers. - Relationship Building & Experience Design:
Providing experiences that lead to customer retention and contract expansion (upselling). - Data Management & Analysis:
Organizing and analyzing customer data to implement improvement measures. - CS Process Design:
Identifying bottlenecks in business processes, improving them, and building scalable systems.
Your role is to ensure customers can utilize the service smoothly while providing a superior experience. This is not just a reactive support role; it is a position where you solve problems alongside the customer to lead them to success. Furthermore, you can directly contribute to product growth by proposing improvements for both the product itself and operational flows.
This is a role where you can support customer success while taking initiative in a fast‑paced, evolving environment. You will feel a true sense of fulfillment as your support directly impacts customer satisfaction and contract renewals.
Highlights of This Position- Strategic CS Practice:
Implement strategic customer success that drives client growth. - Direct Contribution:
Contribute to operational workflow improvements and product evolution. - Data‑Driven Opportunities:
Ample opportunities to enhance the customer experience using data analysis.
- Experience in launching or restructuring a CS organization, including business process design and improvement.
- Skills in CS KPI design and data analysis.
- Knowledge of the advertising industry or marketing field (An understanding of ad fraud countermeasures is a plus).
We welcome candidates who identify with at least 3 of the following:
- Ability to build trust with clients and accurately identify their challenges and needs through effective interviewing.
- Ability to communicate clearly within the company to ensure smooth project execution.
- Ability to pinpoint customer issues and propose optimal solutions.
- Ability to quickly catch up on new features or specification changes and explain them to customers in an easy‑to‑understand manner.
- Ability to analyze and leverage customer data to provide high‑quality proposals.
- Ability to respond flexibly to different customers and evolving situations.
- Ability to organize complex situations and take decisive action toward a resolution.
- Ability to look beyond immediate tasks and understand the core essence of a situation.
📌 This position is perfect for you if:
- ✅ You excel at communicating with customers.
- ✅ You enjoy working in a changing environment.
- ✅ You naturally think, "How can we make this even better?"
Annual salary: 4.5 million- 6.5 million yen
勤務地107-0062 Tokyo, Minato City, Minamiaoyama, 7 Chome-10-3 Minami Aoyama St Building 4th Floor
雇用形態Full‑time
勤務体系- Flexible Working Hours System (Flextime) (Core time: 10:00 AM – 5:00 PM)
- Fully two days off per week (Saturday, Sunday, and National Holidays)
- Vacation Leave (3 consecutive days in addition to standard annual paid leave)
- Year‑end and New Year Holidays
- Annual Paid Leave
- Condolence and Celebration Leave
- Childcare Leave
- Initial Enrollment Leave (2 days of leave to cover sudden illness, etc., available until statutory paid leave is granted after 6 months)
- Vaccination Leave
3 months
福利厚生- Stock Options
- Annual Salary Increase (Once per year)
- Mobile Communication Allowance (¥4,200/month)
- Influenza Vaccination
- Flextime System (Core hours: 10:00 AM – 5:00 PM)
- Reimbursement for Job‑Related Certification Exams
- Babysitter Subsidy (50% coverage, up to ¥20,000/month)
- Premium Friday (Team dinner)
- Gold's Gym Membership Subsidy (Employee pays only ¥550 per visit)
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