Workplace Ambassador

Rapport

Salary: $30/Hr-$31.25/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Concierge Role Job Description

• Build and maintain knowledge of applicable TD Facilities, including TD Facility changes such as layout, room locations, and TD Personnel.
• Verify and log all TD Facility visitor names, including applicable security access level required for entry, and report lost or stolen badges.
• Provide general information, aid and guidance to visitors and TD Personnel, including general way finding activities.
• Notify applicable TD Personnel of visitor arrivals or meetings and provide supervised escort to the appropriate location in the TD Facility on as needed basis.
• Assist visitors with accessibility needs.
• Keep up to date with planned on‑site meetings and events, leveraging TD Facility resources to ensure visitors and TD Personnel feel welcomed and comfortable (e.g., suggest using a coat room for luggage or advise where flex/drop‑in workspace is available for out‑of‑town employees).
• Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility.
• Ensure that the front reception desk is professionally presented and orderly for receiving visitors and TD employees.
• Maintain workplace etiquette by reminding TD Personnel of standards and raising any concerns with TD Business Contact or TD Concierge Owner.
• Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk, e.g., ad‑hoc projects, data entry, event planning, create/post signage, decorate the TD Facility/reception area.

Concierge Personnel are the main point of contact to manage the TD Facility to be fully functional, efficient, and maintained to a high standard.

• Monitor, document, and report any issues with the TD Facility to TD Concierge Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees.
• Gather information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance, and submit the request to the applicable area (TD Help Desk or FM WO), coordinating with the other supplier for access.
• Perform light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections.
• Maintain tidy cafe areas, including emptying and loading dishwashers, putting away dishes, and cleaning counters and appliances.
• Manage all café supplies and common area inventory levels (e.g., approved smallwares, supply room, coffee, soap, paper towels, sanitizer).
• Monitor and follow up on the coffee and cafe supplies on a maximum inventory basis but not to exceed the pre‑determined par level.
• Be responsible for general upkeep of intended location of seats on the floor.
• Update community boards on each floor with pre‑approved TD content and review content as needed.
• Provide basic meeting room technology troubleshooting.
• Conduct daily reviews on support amenities such as wellness rooms, mother’s…