Hybrid Passport Desk Associate

What You’ll Do

• Serve as the primary point of contact for passport related inquiries from client employees
• Check all documentation to ensure compliance for Visa Applications
• Maintain confidential records and maintain internal tracking
• Deliver high-quality customer service to internal clients
• Take high-quality passport photos following official government guidelines.

• Previous experience with passport or travel documentation
• Maintain up to date knowledge of airport codes and airline abbreviations
• Strong organizational and communication skills
• Ability to handle sensitive information with discretion
• Ability to always maintain confidentiality and professionalism
• Office attire in line with client expectations
• Global Distribution Systems (GDS) – Sabre experience
• Attention to detail
• Excellent Customer service skill

New York, United States

The US national base salary range for this position is from

$39,200.00 – $72,800.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!