Customer Success Manager, Enterprise

Employer Industry: Software Development

• Salary up to $129,000
• Opportunity to earn discretionary bonuses and/or equity based on company performance
• Hybrid work model in the New York City office, offering flexibility
• Supportive work environment that prioritizes employee wellness and mental health
• Chance to make a significant impact on customer success and product development
• Collaborative team culture that encourages initiative and fresh thinking

• Build strong relationships with clients to understand their needs and ensure their success with the employer’s platform
• Serve as the main point of contact and liaison between clients and the employer’s team
• Take ownership of new accounts and manage their onboarding processes
• Lead online webinars, consultations, and one‑on‑one demos to educate customers on product features
• Navigate client organizations to uncover additional product applications and opportunities for partnership

• 3+ years of B2B SaaS customer success, account management, or consulting experience
• Superb written and verbal communication skills
  
  Positive attitude, empathy, and high energy
• Strong customer‑facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree

• Prior experience in strategy consulting