Desktop Support Technician

Job Description

One of Insight Global's largest real estate customers is seeking a desktop support technician to support their largest brokerage. Ideal candidate has extensive white‑glove customer service experience that can handle extremely high pressure situations. This role is fully onsite at the brokerage headquarters in New York City and will require support from 9am-5:30pm on all weekdays.

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We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3-5 years desktop support experience
• Diverse experience with all ticket levels (1-3)
• Experience using a ticketing system (Service Now, Avanti, etc.)
• Extreme care for white glove service
• Previous experience supporting VIP or C‑Suite level executives