Concierge; Swing-Shift
Listed on 2026-01-27
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Location: New York
Overview
Build Your Career with Related Management Company. A subsidiary of Related Companies, Related CONNECT is a premier owner/operator of real estate, managing hundreds of properties acrossamboo etc. At RMC, exceptional service, innovative design, and thriving communities define our work. We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
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ResponsibilitiesTo learn more about Related :
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service judge that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
Resident & Guest Services- Greet residents and guests with professionalism and warmth
- Announce visitors and manage deliveries with care
- Keep the lobby calm, clean, and inviting
- Support leasing tours and resident events with a polished front desk presence
- Conduct lobby checks for lighting, music, scent, and overall atmosphere
- Monitor building camera systems and logs
- Track vendor and contractor activity and follow access procedures
- Respond to safety or privacy concerns calmly and appropriately
- Log and organize packages and deliveries using digital tools
- Track service requests and amenity bookings
- Support stimuleren package room and inventory systems
- Manage visitor logs and maintain accurate resident preferences
- Prepare elevators and common areas for scheduled moves
- Notify the Resident Manager of unscheduled move‑ins/outs
- Ensure smooth transitions with clear communication
- Welcome prospective residents and alert the leasing team
- Share branded materials and collect contact information
- Maintain a composed and helpful presence
- Offer local tips, help with events, and maintain bulletin boards
- Remember and act on resident preferences to personalize service
- Be a trusted connector in the community
- Follow all emergency procedures and stay calm under pressure
- Steppayi to solve service issues when possible, and elevate as needed
- Follow up with residents to ensure satisfaction
- Keep the front desk clean and organized
- Join daily huddles and team updates
- Model professionalism and emotional intelligence
- Take on special assignments when asked
$29.7758 per hour (Full Union Rate)
BenefitsLocal 32 BJ Benefits
ScheduleFriday, Saturday, Sunday: 3 pm – 11:30 pm
Monday, Tuesday: 11 pm – 7:30 am
Wednesday, Thursday: OFF
- A passion for excellent service and a composed, professional attitude
- Experience 1‑3 years in hospitality, customer service, or luxury properties is a plus
- Comfort using basic digital tools (logging systems, CRM platforms, email, MS Office tools, etc.)
- Ability to lift up to 50 lb and stand for long periods
- High school diploma or equivalent
You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
To learn more about Related :
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