Concierge and Attendant

Join to apply for the Concierge and Package Attendant role at Related Management Company
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Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. RMC operates hundreds of properties in 22 states and Washington, D.C., providing employees with unparalleled growth opportunities across affordable, workforce, market‑rate, and luxury housing. As a subsidiary of Related Companies, RMC is committed to sustainability, with most new developments pursuing LEED Silver certification or higher. The company values respect, appreciation, and care for both residents and team members, fostering polished spaces and real connections.

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and maintain accurate resident preferences

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move‑ins/outs
• Ensure smooth transitions with clear communication

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and escalate as needed
• Follow up with residents to ensure satisfaction

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Friday – Tuesday: 4:00 pm – 12:30 am. Off Wednesdays and Thursdays.

$29.77 hourly + 32BJ Union benefits.

What You Bring:

• A passion for excellent service and a composed, professional attitude
• 1‑3 years of experience in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, email, MS Office)
• Ability to lift up to 50 lbs and stand for long periods
• High school diploma or equivalent

Related is an Equal Opportunity Employer.

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