Café Ambassador

Café Ambassador – New York City

Join to apply for the Café Ambassador role at Capital One.

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best‑in‑class services, create memorable experiences and drive brand awareness at our cafés.

Every day is an opportunity to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a supportive, caring team. Your own community, where you can learn and grow with opportunities to move within the company.

At Capital One, you join a comprehensive benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well‑being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.

Are you an outgoing, self‑driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem‑solving, and creating thoughtful customer experiences? This could be the perfect role for you!

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
• Proactively engage with customers and the community in all areas of the Café, helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys.
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors to inspire teammates as they inspire you.
• Stay curious, adaptable and have a desire to learn and grow through self‑development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and be an advocate for financial literacy.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.

• Associate’s degree.
• 2+ years of retail or customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

New York, NY: $59,800 – $64,584 for Café Ambassador

New York, New York: $59,800 – $64,584 for Café Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including to the extent applicable Article…