Guest Services Agent; Part Time

Apply for the GUEST SERVICES AGENT (PART TIME) role at Flik Hospitality Group
.

Location:

1 Battery Park Plaza, New York, NY 10004 (Online applications only).

Schedule:

Part‑time, Tuesday and Thursday 10:30 AM – 8:00 PM (details upon interview).

Pay Rate: $21.00 – $22.00 per hour.

Requirements:
Previous experience in guest services required.

Internal Employee Referral Bonus available.

Free meals, uniforms and laundering service available at select locations.

Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

• Complete the registration/check‑in process by inputting and retrieving information from a computer system.
• Ensure rooms and services are correctly accounted for within guest statements.
• Assist guests with check‑out payments or charges, accepting and recording vouchers, credit, traveler's checks and other forms of payment.
• Balance and drop receipts according to accounting specifications.
• Provide guests with information about the facility, services and amenities.
• Receive special requests from guests and respond appropriately or forward to appropriate team members.
• Promptly answer telephone and email inquiries. Retrieve and forward messages to/from guests. Retrieve mail, packages and fax or other special items as requested.
• Field and resolve guest complaints or escalates for resolution to appropriate department.
• Assist guests in emergency situations.
• Maintain adequate supplies and functional equipment at the Front Desk.
• Perform any special assignments as directed by the GM, Guest Services Manager, or Manager on Duty.
• Perform other duties as assigned.

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program)

Full‑time positions also offer additional benefits including Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Flik maintains a drug‑free workplace.

Applicants with a criminal history will be considered in compliance with applicable fair‑chance laws.

Applications are accepted on an ongoing basis.

Compass Group is an equal‑opportunity employer.