French Customer Service Rep

About the job:
French Customer Service Rep

Location:

Port Washington, New York, United States

Salary: $19.00 - $20.00 (US Dollar)

Qualifications:

• 1+ year experience working in customer service, hospitality or call center environment
• High school diploma
• Excellent telephone etiquette, including communication with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• Clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills and ability to prioritize tasks efficiently
• Strong PC skills, including MS Office (Word & Excel)
• Ability to navigate information systems and internal systems
• SAP proficiency
• Prior optical industry experience

Responsibilities:

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues to determine best solution for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds customer service standards.
• Owns follow‑up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.