French​/English Call Center Rep

Port Washington, New York, United States

$ 17.00 - 20.00 (US Dollar)

French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment

French/English Call Center requires:

• High school diploma

Work hours:

11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)

1+ year(s) of experience working in customer service, hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills must be able to prioritize tasks efficiently
• Strong PC skills including MS Office;
  Word and Excel
• Ability to navigate information systems and internet

• Higher education degree
• Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.