Customer Experience Manager
Listed on 2026-01-12
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Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, CRM System, HelpDesk/Support
Launch Salesforce Service Cloud, Build AI-Driven Workflows, and Lead CX at a Sustainable Apparel Brand 🌊 Customer Experience Manager
📍 New York, NY (Hybrid) | 💼 Full-Time | 👥 Customer Experience (CX)
🚀 Quick TakeFair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. If you love building teams, optimizing systems, and delivering best-in-class service—this role is for you!
🌎 About UsAt Fair Harbor
, we design sustainable, high-quality apparel made for life’s adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience.
Lead Operations
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Manage order flows (Shopify, Net Suite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs.Own Salesforce Rollout
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Drive setup, customization, integration, and training for Service Cloud.Supercharge Workflows
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Build AI-powered tools (chatbots, guided responses, automations) to boost efficiency.Run Special Projects
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Oversee B2B orders (embroidery, corporate gifting) & VIP clienteling programs.Coach the Team
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Train and inspire CX agents, ensuring empathy, accuracy, and efficiency.
🚀 100% Salesforce adoption within 90 days
🤖 65%+ Tier 1 tickets resolved by AI workflows
⭐ CSAT maintained at 4.7/5+
💎 20%+ increase in VIP repeat purchase rate
5+ years in customer service (2+ in management)
Experience rolling out and optimizing CRM/service platforms (Salesforce preferred)
Strong knowledge of service workflows (ticket routing, macros, automation, returns)
Hands‑on AI/chatbot experience
Familiarity with B2B/custom orders (embroidery, monogramming, gifting)
Excellent project management, analytical, and communication skills
Join a mission‑driven brand making a real impact 🌍
Lead tech‑driven CX transformation ✨
Collaborative, growth‑focused environment 📈
Hybrid flexibility & competitive compensation 💼 ($75,000-$80,000 annually)
👉 Ready to help shape the future of customer experience at Fair Harbor?
Apply today!
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