Founding Customer Success Manager

At Maple, we’re building AI agents that work for local businesses—restaurants, salons, repair shops, and everything in between. These agents answer calls, take orders, book appointments, and handle real customer interactions over natural voice.

Our bigger mission: we’re building automated ontologies that model how businesses actually operate—their services, workflows, constraints, and language—so our agents can adapt to them instantly. We meet businesses where they are, not where software wants them to be.

We have many customers, strong revenue growth, years of runway, and backing from world-class investors.

Base: $75,000 - $140,000 + equity

We’re on a mission to make AI work for real‑world businesses—and we need a Customer Success Manager who’s equal parts process pro, relationship‑builder, product expert, and trusted advisor. You’ll be the go‑to for our biggest customers, helping them unlock the full power of Maple’s AI agents and ensuring they stick around for the long haul. If you thrive on fast‑paced, high‑impact work and love making customers’ lives easier, you’ll fit right in.

Early hires on this team will have the ability to shape the direction of the entire department.

• Help build the processes and team to help us scale to 40,000 customers and $100m in revenue by the end of 2027
• Push towards a North Star of achieving a 70+ NPS score and