Member Experience Representative ; Long YMCA

Member Experience Representative I (Long Island City YMCA)

Part-Time/Regular
$17.17 - $18.00 Hourly

The YMCA of Greater New York empowers New Yorkers through programs and services at 24 branches. The Long Island City YMCA is seeking a Member Experience Representative to provide a positive experience in person and by telephone to all constituents, building relationships and accurately processing transactions.

• Greet and welcome everyone with a smile; offer tours and provide a positive experience in person and over the phone.
• De‑escalate difficult situations using the Y standards and the 4 A’s (Apologize, Ask, Acknowledge, Act).
• Dialogue with members considering cancellation to provide information to the Membership Sales & Engagement Director.
• Work on additional assignments during downtime.
• Arrive promptly for each shift with a positive attitude.
• Wear staff uniform and visible name tag.
• Use professional communication and act as a team player.
• Complete training on customer‑management software within 30 days.
• Take initiative for personal and professional development.
• Scan members into the facility access system; ensure a photo on file for safety.
• Collect contact information of callers to follow up with prospective members.
• Process program registrations and other transactions accurately.
• Reconcile end‑of‑shift reports to ensure accurate cash handling.
• Process guest passes according to policy.
• Pass along any important information to the Membership Sales & Engagement Director.

• High School Diploma or equivalent; college credits preferred.
• One to two years of customer service experience.
• Knowledge of Microsoft Office and computer literate.
• Strong interpersonal skills and ability to build rapport quickly.
• Entrepreneurial spirit and willingness to cover additional shifts.
• Ability to work in a fast‑paced environment and handle pressure.
• Excellent communication and problem‑solving skills.
• Flexibility to work a variety of hours, including daytime, evenings, and weekends.

The YMCA offers retirement benefits, medical, paid time off, free YMCA membership, and more. Benefit eligibility depends on employment status, tenure, and hours scheduled.

If interested, complete the online application and submit your résumé and a cover letter explaining your interest in the role and organization. Current YMCA employees may apply through the Internal Career Site in Cornerstone.

Job : req
1155
Employment Type: Part‑Time/Regular
Location: Long Island City YMCA, Long Island City, NY

EQUAL OPPORTUNITY EMPLOYER
• DRUG‑FREE WORKPLACE
Auxiliary aids and services are available upon request to individuals with disabilities.