Senior Enterprise CSM at AI MarTech SaaS
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
Grey Matter Recruitment
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
CRM System, Client Relationship Manager -
Sales
CRM System, Client Relationship Manager, SaaS Sales, Technical Sales
Job Description & How to Apply Below
Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.
The Company:
A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.
- Cutting-edge AI customer data and marketing platform
- 8 Global offices
- 50% growth year on year
The Role:
- Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
- Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
- Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.
Desired Skills and Experience:
- Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
- Mar Tech / CDP / ESP / CRM or similar platform experience
- Strong track record in adoption, value, retention and upsell / cross-sell
If you feel you have the relevant experience please reply to this advert or email your CV to
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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