CSR - Customer Service Representative

613 Originals is a large, fast-paced screen printing company dedicated to quality, creativity, and growth. We’re seeking a smart, ambitious Customer Service Representative (CSR) to join our dynamic team. If you thrive in a fast-moving environment and want to work alongside industry-leading professionals, this opportunity is for you.

Position Summary:

As a CSR at 613 Originals, you'll be the bridge between our customers and our production team. You'll handle inquiries, resolve issues, and ensure our clients receive outstanding service and support.

• Respond promptly to customer inquiries via phone, email, and chat
• Identify and assess customer needs to provide the best solutions
• Deliver accurate, complete information using appropriate tools and resources
• Manage complaints and offer timely resolutions, following up to ensure satisfaction
• Build strong, lasting relationships with customers through clear and professional communication
• Adhere to communication procedures, guidelines, and company policies

• Proven experience in customer support or as a client service representative
• Excellent verbal and written communication skills
• Strong phone presence and active listening abilities
• Ability to multitask, prioritize, and manage time efficiently
• Familiarity with Adobe Creative Cloud and/or screen or offset printing is a plus
• High school diploma, GED, or relevant experience