Customer Service Representative

Location: East Syracuse

Adecco is hiring for a Customer Service Rep for a company located in East Syracuse, NY.

Pay Rate is $20.00/hour

Schedule:

Monday - Friday, 8 am - 5 pm

1 hour for lunch

Desired skills:

+ Strong computer and telephone skills

+ Ability to learn quickly and retain knowledge

+ Ability to work with occasional difficult customers

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* Key Responsibilities:

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* + Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.

+ Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.

+ Cultivate close relationships with customers and internal sales teams, providing proactive sales support.

+ Address customer inquiries over the phone and in-person.

+ Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.

+ Process customer payments and maintain accurate internal reports.

+ Make outbound calls to current customers to schedule additional services or offer maintenance plans.

+ Perform outbound collection calls and handle over-the-counter customer orders.

+ Address customer complaints effectively, ensuring the appropriate changes are made.

+ Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.

+ Complete contract forms, address change records, or issue service discontinuance orders using computer systems.

+ Handle unresolved customer grievances, referring them to designated departments for further investigation.

+ Determine charges for services requested, arrange for billing, or collect deposits/payments.

+ Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.

+ Upsell new or additional services or products.

+ Carry out any other duties assigned by the General Manager.

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* Minimum Requirements:

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* + 1+ years of customer service experience

+ High school diploma or GED

+ Moderate proficiency in Microsoft Word and Excel

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* Preferred Qualifications:

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* + Customer service experience, preferably in a sales/marketing environment

+ Experience in data entry

** Essential

Skills:

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* + Computer proficiency, particularly with Microsoft Office

+ Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word

+ Ability to learn a proprietary customer service program

+ Excellent interpersonal and communication skills (verbal/written)

+ Professional phone etiquette

** If interested in the position, click APPLY NOW*
* ** Pay Details:**  $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.