Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin​/Korean

Overview

This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered.

• Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
• Utilize various computer based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquires.
• Required to work Part-Time as a Customer Service Representative.
• Hybrid work schedule, please note hybrid work is subject to change.
• Candidates must be able to attend part-time training within various work locations.
• Required to work at Customer Operations Call Centers at various locations.
• Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.

• High School Diploma/GED

• Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
• Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
• Able to provide outstanding service in every customer encounter and be an effective communicator. Required
• Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required
• Bilingual candidates must pass a language performance test. Required

• Other: n/a

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• All applicants must pass all required placement exams.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.