Customer Service Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
Sbhonline
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Location: New York
Customer Service Manager
Location: Brooklyn, NY
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Salary: DoE
A company in Brooklyn, New York is seeking a Customer Service Manager to oversee daily customer service operations and lead a team dedicated to delivering exceptional client support.
Key Responsibilities- Oversee customer service operations and workflows
- Manage, train, and support customer service staff
- Handle escalated customer issues and ensure timely resolutions
- Maintain and track service standards and performance metrics
- Collaborate with management to improve overall customer experience
- Prior customer service management experience preferred
- Strong communication and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
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