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Federal SaaS Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
Box, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
A leading cloud content management company is seeking a Customer Success Manager based in New York. In this role, you will manage post-sales activities for top enterprise customers, ensuring their satisfaction and driving product adoption. The ideal candidate has over 4 years of experience in customer success, particularly in a SaaS environment, and a strong data mindset. You'll actively partner with various teams to enhance customer engagement and mitigate churn while leveraging AI to improve decision-making.
The salary range for this position is $100,000—$125,000 USD.
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