Customer Service Representative​/Union

Customer Service Representative / New York, Union

Position:
Customer Service Representative

Location:

New York, NY

We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, NY.

Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.

• Help customers choose the right bike, battery, accessories, and services
• Assist with signing up for subscriptions, processing payments, and setting up accounts
• Explain bike features and make sure customers have a great first experience
• Support customers with repairs, payments, and subscription questions
• Coordinate repairs with mechanics and perform minor bike adjustments when needed
• Handle invoicing, service follow-ups, and work with customer accounts
• Inspect bikes and manage fines when necessary
• Prepare reports about sales, inventory, and store operations
• Monitor inventory levels and coordinate stock as needed
• Keep the store clean, organized, and welcoming
• Assist with opening and closing the store
• Support your team and supervisor with other tasks as needed

• Comfortable using Microsoft Office, Google Sheets, and other common productivity tools
• Good at multitasking and staying organized in a busy environment
• Ability to connect and work well with different types of people
• Flexible to work weekdays and weekends (if necessary)
• Knowledge of additional languages (Arabic, French, or others) is a plus

• Training provided:
  We believe in empowering you to reach new heights
• Paid time off:
  Recharge and relax with vacation, sick leave, and public holidays
• 401(k) retirement plan:
  Invest in your future
• Performance-based bonuses:
  Enjoy additional bonuses tied to your outstanding performance
• Flexible 8-hour shifts:
  Balance work and life seamlessly