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Customer Support Lead — FinTech, Scale & Equity
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-01
Listing for:
Pactfi
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A tech company specialized in private credit is seeking a Customer Support Lead to establish and manage customer support processes. This hands-on role requires 5–7 years in customer support, particularly in a SaaS environment. As the primary contact for support, you'll improve workflows and resolve issues, ensuring high-quality service as the company scales. Ideal candidates are detail-oriented and possess strong communication skills, ready to build processes from the ground up.
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