Asst Purser

Join to apply for the Asst Purser role at Princess Cruise Line

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As an Assistant Purser
, you will play a vital role in supporting either the Guest Services or Administration function onboard, depending on operational needs. This position is key to ensuring smooth guest operations, accurate documentation, and exceptional service delivery. You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises’ standards of excellence, safety, and integrity.

Guest Services Function

• Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards.
• Provide ongoing coaching and support to help team members effectively use hotel systems and tools.
• Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction.
• Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
• Ensure guest complaints and hotel defects are documented accurately and escalated appropriately.
• Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests.
• Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated.
• Assist in delivering service and product knowledge training to Guest Services Officers.
• Help develop routines that provide team members with experience across various service roles.
• Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.
• Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures.
• Monitor compliance with financial controls and support the resolution of discrepancies.

Administration Function

• Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation.
• Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies.
• Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials.
• Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times.
• Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics.
• Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements.
• Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports.
• Meet with shoreside embarkation teams prior to embarkation to provide documentation guidance and reference materials.
• Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected.
• Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors.

• Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or Assistant Manager.
• Cruise ship experience is strongly preferred.
• Proficiency in the use of Front Desk computer-based programs and excellent knowledge of M/S Office.
• Specific experience and knowledge in all aspects of immigration and clearance requirements within the US and worldwide.
• Excellent command of the English language, both verbal and written.
• Knowledge of additional languages is strongly preferred.
• Fantastic attitude and a natural love and…