Client Relations Specialist Job Pattersonville New York USA,Customer Service/HelpDesk

Location: Pattersonville

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company parties
Employee discounts
Flexible schedule
Free food & snacks

Overview

We are seeking someone who is enthusiastic, self-motivated with high ethical standards to fill our Client Relations Specialist position. The Client Relations Specialist is the first impression of our practice. This position is full time; hours are Monday through Friday, 8am to 5pm.

Prior veterinary reception or veterinary assistant experience is required.

Responsibilities

Provide excellent customer service by greeting clients, answering questions, and processing incoming patients.

Answering phone calls including scheduling appointments and taking messages for doctors and staff.

Entering client and patient data into EMR system.

Generating invoices, and entering payments into EMR system.

Managing the retrieval and storage of patients medical records.

Make reminder calls confirming client appointments.

Maintain the cleanliness of waiting room.

Performs other related duties as assigned.

Qualifications

The Client Relations Specialists must possess strong organizational skills, exhibit excellent telephone and in-person client service and communication skills. They must be able to work in a fast-paced environment, remaining calm under pressure and work collaboratively with others in a team-oriented environment. You must have the ability to handle multiple tasks at once and have close attention to detail. Excellent computer skills are a must as we work in a paperless environment.

Candidates must have compassion for animals and their owners. Prior experience within human medicine or a veterinary hospital is a plus.

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