Customer Service - Bilingual Japanese

Job in New York, New York County, New York, 10261, USA

Listing for: APA International Placement Consultants

Full Time position
Listed on 2026-01-12

Job specializations:

Customer Service/HelpDesk
Bilingual
Finance & Banking

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Location: New York

Prestigious International Bank is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

Responsibilities include:

Provide Customer Service to the bank's Corporate clients for its Online Banking Service (Cash Management Service).

Work together and problem solve along with our product team to assist in resolving issues.

Work with US partner bank to provide set up service support and troubleshooting issues.

Manage customer entries into the bank's billing database for the purpose of generating invoices.

Collaborate with the back office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.

Log customer data and inquiry information into the proprietary system.

Requirements:

2+ years of relevant customer service experience, preferably in banking/financial services industry.

Education:

BA/BS Degree preferred.

Bilingual Japanese/English language skills.

Benefits: Good benefits.

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