Licensing Specialist

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The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (including those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network.

Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

We are seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with key goals: (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. The ideal candidate will possess experience working with a large operation; a strong customer service background (preferably with diverse populations);

and a background in using technology to enhance process. A keen understanding of current TLC Systems / applications and databases is a must.

• Implement, coordinate, monitor, and execute application processing and licensing services.
• Review and process applications and payments in strict accordance with standard operating procedures.
• Verify applicant information using systems such as TAMIS, NAU/TLCUP, and DMV to ensure accuracy.
• Update systems and perform data entry.
• Notify applicants and licensees of invalid applications or missing documentation.
• Serve as a point of contact for licensees, applicants, and external and internal customers by handling inquiries via telephone, email, and in person.
• Troubleshoot and elevate issues in a professional and timely manner.
• Respond to inquiries within 48 hours while maintaining a professional, customer-focused attitude.

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes per minute.

• Experience conducting comparable back office and customer service work, preferably in local government.
• Strong interpersonal and teamwork skills.
• Ability to adapt to a fluid work environment and changing needs and priorities.
• Background in implementation of re-engineering or innovation initiatives.
• Strong analytical skills.
• Skilled in effective, clear and persuasive oral and written communications.
• Strong computer and technical skills including MS Office, Word, Excel, PowerPoint, and Access.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

$43,899.00 – $51,000.00

Long Island City, NY